Services across the device lifecycle

Lifetime is your ultimate partner for complete management of electronic devices, at any stage. We can white-label solutions for return shipping, customer service, rapid repair, and replacement of devices – with speed, security and sustainability top of mind.

150k

devices kept out of landfills annually through repair and refurbishment

90%

saved off the cost of replacement, on average, by device repair instead of replacing

Logistics

We manage end-to-end customer communication to facilitate and track device returns

Testing

Diagnosis of device malfunctions and assessment of likelihood of a successful repair

Repair

Board or component-level repair process with <3-day average turnaround time

Refurbishment

From defective devices, we create usable B-stock inventory to achieve green goals

Recycling

Certified NYSDEC drop-off facility: partner with R2/RIOS certified recycler

Turnkey solutions built for your organization

At Lifetime, we work with our customers to package services into a reverse logistics solution that meets your unique needs.

  • Efficient device management

  • Processes that keep data secure

  • Sustainable solutions that reduce eWaste

Logistics

Let Lifetime Service & Solutions be your outsourced logistics arm for device returns. We can serve as the primary point-of-contact for device end-users and handle the entire process of facilitating returns.

We create return labels and email confirmations within one hour, including electronic return tags

Our support agents interact with device owners as a direct manufacturer contact

Our automated email and phone communication keeps your customers updated on progress

We can facilitate 3-way shipping for device returns, from customer to our depot to a third party

Testing

In coordination with OEM parameters, Lifetime is developing state-of-the-art automated testing applications based on objective measurements to render device diagnoses.

Our processes seek to reduce and ultimately eliminate operator-subjective test result variance

Lifetime’s advanced techniques allow us to scale service models and quickly process devices

In coordination with OEM partners, we focus on testing for manufacturer-defined parameters

A quality, objective device test can consistently determine viable or appropriate next steps for a device

Testing

In coordination with OEM parameters, Lifetime is developing state-of-the-art automated testing applications based on objective measurements to render device diagnoses.

Our processes seek to reduce and ultimately eliminate operator-subjective test result variance

Lifetime’s advanced techniques allow us to scale service models and quickly process devices

In coordination with OEM partners, we focus on testing for manufacturer-defined parameters

A quality, objective device test can consistently determine viable or appropriate next steps for a device

Repair

We receive products in need of repair from 100+ different categories weekly, from major enterprise electronics manufacturers to third tier device producers. Repair can save 25-90% of the cost of replacement.

Highly-skilled technicians perform basic fixes or invasive, board-level component repair, including BGAs

We handle fulfillment of customer returns, inventory distribution, and advanced component exchange, with real-time tracking enabled

Our automated API or email status updates keep you aware of repair progress on specific units

If a device has had a catastrophic failure and cannot be repaired, we hold and ship corporately-imaged units to end-users

Refurbishment

By extending product lifecycles through refurbishment, we keep an average of 150,000 devices in service and out of landfills each year, and help organizations address environmental and budgetary goals for device management.

From cosmetic fixes to software updates, we refurbish within 1 business day

Refurbishment and reuse of electronic devices plays a huge role in achieving your organization’s environmental policy goals

Our stock of refurbished items can eliminate days of downtime. Our advanced exchange programs save time and money by eliminating transportation legs and rapidly deploy devices to those who need them so that your productivity is never impacted

Refurbishment

By extending product lifecycles through refurbishment, we keep an average of 150,000 devices in service and out of landfills each year, and help organizations address environmental and budgetary goals for device management.

From cosmetic fixes to software updates, we refurbish within 1 business day

Refurbishment and reuse of electronic devices plays a huge role in achieving your organization’s environmental policy goals

Our stock of refurbished items can eliminate days of downtime. Our advanced exchange programs save time and money by eliminating transportation legs and rapidly deploy devices to those who need them so that your productivity is never impacted

Recycling

Lifetime’s focus on data safety and product lifecycle sustainability is integral to our operation. Our partnership with an R2-certified recycler result in 450,000+ lbs of properly disposed e-waste each year.

We act as the first link in the recycling chain by reclaiming OEM parts for future reuse in repairs

Lifetime stays on top of emerging standards and geo-specific legislation about e-waste disposal

When we return your device components or materials to the supply chain, manufacturers can produce goods with less water, less pollution, and less energy. Recycling also reduces future production costs of electronics by avoiding the need to manufacture materials from scratch

From Our
Customers:

“I am especially appreciative that Lifetime staff consistently pays attention to the small details that matter to our business and to our customers.”

Mandy Spencer
VP, Technical Support & Customer Experience, QSC LLC

Mandy Spencer
VP, Technical Support & Customer Experience, QSC LLC

From Our Customers:

“I am especially appreciative that Lifetime staff consistently pays attention to the small details that matter to our business and to our customers.”