Complete Reverse Logistics

Our company has set in place the regulated systems needed to produce results and provide our clients with reverse logistics solutions tailored to specific needs. We offer Relationship Management including complete call center activity from the first call through service request conclusion and customizable technical phone support.

We meet the needs of our unique customers

Discover the various repair services we offer. Click the type of individual you are to learn more.

Consumer Repair Services

DEVICES

•  CD Players
•  VD Players
•  Receivers
•  Digital Cameras
•  Speaker Docks

VIDEO GAMING

•  Microconsoles
•  Dedicated Consoles
•  Handhelds

COMMUNICATION DEVICES

•  Mobile Phones
•  Tablets
•  Laptops
•  Radios

POWER TOOLS

•  Drills
•  Vacuums
•  Carpet Cleaners
•  Fans

PRO AUDIO

•  Amps
•  Mixers
•  Mics
•  Speakers
•  Audio Interfaces

KITCHEN ELECTRONICS

•  Coffee Makers
•  Blenders

IN-HOME TV REPAIR

•  Western New York Only

Business Repair Services

WHY CHOOSE TO REPAIR

•  Lower your technology budget: Repairing broken electronics costs half of what you pay for brand new devices. Now that every employee needs some sort of communication device; think about how much that adds up to.

•  Keep personalized devices: Your employees already have their accounts set up and apps downloaded to fit their needs; it’s a hassle to set up a new device

•  Reduce e-waste footprint: Did you know that the U.S. produced over 7 million tons of e-waste in 2014? Worse is what happens if that e-waste is exported overseas to poor countries like Ghana or Nigeria.

WHY CHOOSE LIFETIME SERVICE

•  Industry-leading turnaround times: The average repair rate for tablets is less than a day! Laptops and gaming average 2 days! Pro Audio units average 5.2 days!

•  Established 1989 and currently expanding: We have been repairing electronics for over 25 years. We are constantly evolving to the pace of new technology and growing to meet and cater to our clientele’s needs

•  ISO: 9001 certified and BBB A+ rating: We are a customer-centric company always striving to give you the best experience possible and we have the processes in place to ensure we provide quality and value to you

ADDED BENEFITS

•  Online account portal access: We’ve made your business account even easier to use by creating an online portal for all your past and present claims.

•  Individual account management: Whether you require weekly, monthly or occasional reporting, automatic emails or immediate downloads are available.

•  Exchange transportation available: We will work with you to arrange for pick-up and drop-off transportation based on your business needs.

Complete Reverse Logistics

Our company has set in place the regulated systems needed to produce results and provide our clients with reverse logistics solutions tailored to specific needs. We offer Relationship Management including complete call center activity from the first call through service request conclusion and customizable technical phone support. Parts Inventory and Fulfillment. Repair including component level repair process attaining less than 3 day turnaround time. Shipping with transportation options including 3-leg process, Advanced or Quick Exchange for shipping exchange when a defective unit is received. Refurbish by creating B-stock inventory from defective units as well as Package-Label-Return to ship refurbished units to distribution centers. Replace with new or B-stock units, Re-Pack including quality control to classify returns to create inventory for re-sale, and Recycling, as we are a certified NYSDEC drop off facility.

•  Asset Recovery
•  Returns Management
•  Fraud Protection
•  After-sales Support
•  Call Center Management
•  Customer Product Triage
•  Pick, Pack, Ship Distribution
•  Warehousing and Fulfillment

Contact Us

With locations in both New York and California,

we will have your repair returned to you quickly and in a timely manner.

+1(800)447-0092

NEW YORK: HEADQUARTERS
1955 Wehrle Drive
Williamsville, NY 14221

CALIFORNIA
3190 Chicago Avenue
Riverside, CA 92507

info@lifetimeservice.com

Contact Us

With locations in both New York and California,

we will have your repair returned to you quickly and in a timely manner.

+1(800)447-0092

NEW YORK: HEADQUARTERS
1955 Wehrle Drive
Williamsville, NY 14221

CALIFORNIA
3190 Chicago Avenue
Riverside, CA 92507

info@lifetimeservice.com

CONTACT

+1(800)447-0092

NEW YORK: HEADQUARTERS
1955 Wehrle Drive
Williamsville, NY 14221

CALIFORNIA
3190 Chicago Avenue
Riverside, CA 92507

info@lifetimeservice.com

HOURS

Monday: 9AM–6PM EST

Tuesday: 9AM–6PM EST

Wednesday: 9AM–6PM EST

Thurday: 9AM–6PM EST

Friday: 9AM–6PM EST

Saturday & Sunday: Closed